Shipping and returns

UK delivery options, how to return something, and shipping outside the UK.

UK delivery

ServiceCostSpeedFree when
Standard £2.99 3-5 working days Orders over £50
Express £4.29 24-48 hours Orders over £150
Next day £15 per address Next working day Order placed by 1.30pm, Monday-Thursday. Excludes Saturdays and bank holidays.
London same-day £25 Same day Orders over £1,000

How to return an item

1 Email us your order number and reason for return within 14 days of your order
2 We send you a printed return label
3 Hand your return to a delivery depot near you
4 Refunded within 3-5 working days of us receiving it

Details

Refund conditions and exclusions
  • Email Team@bloomtine.com with your order number and reason for return to start the process.
  • Shipping costs are deductible from your refund. If you received free shipping, the cost of the label to you and the return from you will be deducted from your refund.
  • Refunds are issued to your original payment method, within 14 days of purchase, provided the item is returned in the same saleable condition* as when purchased and is accompanied by the original sales receipt.
  • Responsibility for the return of goods remains with you. We cannot offer a full refund if an item is lost or goes missing in the post.
  • If an item arrives faulty or damaged, notify us within 24 hours of receiving it, with supporting evidence.
  • Discounted or sale items are final sale and cannot be refunded or exchanged.
  • We do not offer refunds on earrings, fragrance, or engraved and customised pieces.
  • Return labels are provided for UK orders. For international orders, return shipping is your responsibility. If you're unable to accept a delivery, you may be billed by our courier for the cost of returning the goods to us.
  • *Saleable condition: unworn, with security tags intact and packaging in reusable condition. If the security tag has been removed, we can't process the refund.
International delivery
  • We deliver worldwide. Delivery can take 5-10 working days.
  • International orders can only be placed via our website.
  • The final web sale price is the final price you pay to BLOOMTINE. Customs and duties are billed separately by local authorities and are payable by the recipient.
  • Questions? Email info@bloomtine.com. Our team is available Monday to Friday, 9am-5pm, and closed on public holidays.