Frequently Asked Questions

Standard UK delivery is free over £50, or £2.99 for orders under that, and takes 3-5 working days.

Express delivery costs £4.29 and arrives within 24-48 hours, and is free on UK orders over £150.

Yes – Next Day delivery is available for £15, ordered by 1:30pm Monday-Thursday for arrival the next working day, excluding Saturdays and Bank Holidays.

Yes, we ship worldwide from our UK studio. Delivery typically takes 2-7 days on average, though it can range up to 3-10 days depending on the destination.

The recipient is responsible for any customs or import duties charged by their local authorities, except for orders shipped to the US and UAE, where these are already included in your order total.

Yes – London same-day drop-off is available for £15, or free on orders over £1,000.

Orders placed after 1:30pm Monday-Thursday, or on Friday-Sunday, will ship using standard delivery timelines instead of next-day Express.

Yes, all UK deliveries are tracked as standard and a tracking link is sent once your order dispatches.

You have 14 days from delivery to request a return. Email team@bloomtine.com with your order number and reason for return, and we'll issue a printed return label.

Not quite – if your order qualified for free shipping, the cost of the outbound and return label is deducted from your refund. Refunds are processed within 3-5 working days of us receiving the item back.

Unworn, with security tags intact and packaging in reusable condition. If the security tag has been removed, we can't process the refund.

No – earrings, fragrance items on sale, and engraved or customised pieces are final sale and can't be returned.

Let us know within 24 hours of receiving it, with photo evidence, and we'll sort a replacement or refund.

Every handcrafted piece includes a 12-month manufacturer warranty covering faults from normal wear. After 12 months, or without proof of purchase, repairs are available for a small subsidised fee.

Yes. If you have an order number we can help locate the original receipt. Without one, you can still use our paid repair service.

No, Sample Sale purchases are excluded from warranty cover, and general wear-and-tear is assessed at our discretion.

It shouldn't, with basic care – our vermeil carries a substantial 14k or 18k gold layer (depending on the piece) over sterling silver, which resists tarnish far better than lightly plated jewellery. Avoid water, perfume, and abrasive cloths to keep it at its best.

Wash gently with mild soapy water, then dry immediately with a soft polishing cloth to prevent water-mineral residue. Never use chemical jewellery cleaners or cloths designed for uncoated silver, as these strip the rhodium layer.

Soak the piece in warm soapy water for 2-3 minutes, then gently buff the stones to restore their sparkle.

Our rhodium and gold vermeil pieces are designed to be safe for sensitive skin, though as with any jewellery, always discontinue use if irritation occurs.

We don't recommend it – prolonged water exposure accelerates tarnish and can loosen stone settings over time, even on tarnish-resistant finishes.

Store pieces flat and separately (not tangled together) in a dry place, ideally in the pouch or box they arrived in, to avoid scratching and moisture exposure.

Check the sizing option listed on each product page – many pieces list a specific measurement (for example, a 16-18 inch adjustable chain), while adjustable or flexible designs are marked “Various Sizes” or “One Size.”

It means there's more than one size available – check the size dropdown below the price and choose the option that's right for you.

Gently pry the two ends apart to slip it onto your wrist – the metal is designed to flex and spring back into a secure, seamless fit without a clasp.

It depends on the design – some pieces can be resized and others can't, so it's best to check with our team before ordering if fit is a concern.

Yes – select your gift wrapping option at checkout before payment.

Yes – a gift message option is available when you add the product to your cart.

Yes, using the order number if you have it – see the Returns & warranty section above for full details.

Yes – every piece is hallmarked and engraved with our brand credentials, which serves as its certificate of authenticity.

It's a “sparkle reveal” candle – within the first hour of burning, a hidden pool of iridescent sparkle emerges beneath the surface, on top of your chosen scent.

Approximately 40-50 hours, or around 50 cosy nights, per candle.

It's made from natural soy wax, which burns cleaner and slower than paraffin with no toxins released – and it's cruelty-free, with no animal-derived ingredients.

Poured by hand in small batches by our artisans in London.

Burn for at least 2 hours on first light to let an even melt pool form, and gently swivel the vessel if the sparkle starts to subside. Always keep the flame at a safe distance from children and pets.

Our packaging is continually evolving, so small variations from the product photography are normal and expected.

We accept all major cards plus Shop Pay, Klarna, Clearpay, PayPal, and Apple Pay.

Yes – Shop Pay lets you split your order into 3 interest-free instalments at checkout, and Klarna, Clearpay, and PayPal are also accepted for flexible payment.

You earn points on every order, shown at checkout as “Earn X pts with this order.” Once you've created a rewards account (you're automatically enrolled if you've purchased with us before), you can redeem your points against the sale price at checkout, where your current points balance is displayed.

Yes – all payments are processed through Shopify's secure, PCI-compliant checkout; we never see or store your full card details.